In order for Preton Support to provide you with quick answers. Please make sure you provide all the relevant information before contacting the support. Gathering the right info is a very important step on the way for a solution.

 

Check List:

  

1. Before reporting an issue make sure it's a PretonSaver issue. In many cases reported issues are NOT related to PretonSaver, always try to print WITHOUT PretonSaver (stop the service), and confirm that the issue is related to Preton.

 

2. Please try to reproduce the problem, Preton tech team can only address reproducible Issues. Please send each issue in a separate email, to support@preton.com, and include:

 

• PretonSaver Version - the version installed. Version number has 4 digest 3.2.0.21 please make you report the complete version number.

• Include both PretonCoordinator (server) and PretonSaverClient logs

• Printer make, model and driver details (PCL, PS version etc.)

• OS information (e.g. Microsoft® windows XP, SP 2)

• If the issue involves OS error messages include the error message screen shots and event viewer info

• Database

• JIT log

• if it's an output issue include:

  • Problematic documents

  • Scanned example of the output

  • Application information (e.g. Office Version)

  • Spool file WITHOUT Preton